PRIMUS Sterilizer

Service

Service and support are fundamental to PRIMUS. Not only does PRIMUS offer lower total cost of ownership through our USA designed and manufactured steam sterilizers, our national and international network of  Dealers, Independent Sales Representatives, and Authorized Service Agents offer value to our customers through complete turnkey sales, installation, training, and service for healthcare, bio-pharmaceutical and laboratory research sterilizers.

  • Factory trained personnel provide installation, start-up and end-user training
  • Domestic  and International Service Agents ensure outstanding customer support for the life of the sterilizer
  • PRIMUS technical service and a network of Authorized Service Agents (ASA) provides responsive customer support
  • The PRIMUS Parts Department is ready to ship next-day to customers to minimize unexpected downtime. Click on Order Parts, place your order before 2:00 p.m. (CST) and receive your parts order the next day
  • Control kit upgrades are available for all PRIMUS sterilizers to prolong sterilizer life and maximizes your capital investment.  PRIMUS has control kits for other sterilizer brands as well. Contact PRIMUS to see if your sterilizer qualifies
  • “Evergreen Migration,” meaning software is continually supported, thereby lowering total cost of ownership
  • Steam Sterilizer Schools provide training for Authorized Service Agents and end-users to become fully proficient in maintaining PRIMUS sterilizers


PRIMUS Provides the Flexibility to Meet Your Needs Today, Tomorrow and Beyond